Regret the Error

On Feb. 28, in the Flavor section, The Courant printed a review about a new Torrington restaurant, Prime Steak and Seafood.
At the urging of the restaurant owner and its manager, who said the opinion piece contained inaccuracies and overstatement, the review was scrutinized by the editors and discussed with the reviewer.
The findings:
The reviewer, Elissa Altman, referred to her “dining companions” twice in the review, although she was accompanied by only one other person, tasted only a few dishes and based her review on that experience.
The review misstated some prices and said the restaurant had no website. The site is www.primesteakandseafood.com. Appetizers — called the Nine’s on the menu — are $9; steaks are $19 to $34; other entrees are $16 to $24; desserts are $6.
The Courant regrets these errors.
Further, the review contained statements that were intended as hyperbole — such as the reviewer’s writing that she had to climb over people to get to her table — that a reader might have misunderstood as literal descriptions.
Finally, some facts in the review remain in dispute.
The review began with an exchange between the reviewer and someone at the restaurant regarding reservations. The manager disputes the tone and content of the published account. The reviewer, based on her observation of a diner not in her party, also commented on a rib-eye steak she did not taste. The restaurant maintains that no nearby diner ordered the rib-eye.
The reviewer stands by both descriptions and her portrayal of her overall dining experience.
Going forward, the reviewer, a free-lancer, and The Courant agree that the reviewer will no longer write for the newspaper.
The newspaper will strive to honor its commitment to informative and accurate restaurant reviews that help diners make the best choices based on a broad sampling of the food. Link