Regret the Error

A consumer column described the tribulations of a customer of a Bromley firm operating under the name Dial-A-Lock and belonging to the Dial Group of emergency repair firms. But to illustrate the column, we used an image of a company about which we had received no complaint, Dial-A-Lock Master Locksmith (dialalock.com), which operates in the Liverpool area, belongs to the Association of Master Locksmiths, and is entirely unrelated to the Bromley firm. We apologise for confusing the two (Dear Anna: Dial-A-Lock leaves customer out in the cold, 14 August, guardian.co.uk). Link