After releasing my free Regret the Error Accuracy Checklist earlier this week (download your copy here), I devoted my latest CJR online column to the subject of checklists. This column offers background on why checklists have proven useful in so many different industries and professions. I examine why they work for journalists, and why we don’t use them. My column from the week before is a look at one man in Illinois who spends his mornings spotting errors in his local paper. Excerpts are below.
From today’s column (click on the headline for the full text):
Checklist Charlie
In 1935, Boeing Corporation almost went bankrupt after its Model 299 long-range bomber literally crashed and burned during a U.S. Army flight competition. Major Ployer P. Hill, the pilot, and one other crew member died in the crash. As a result, the Army contract went to a competing company, causing major financial difficulties for Boeing.
As a consolation, the Army ordered a few Model 299s for further testing. The question was how to fly them safely. The New Yorker’s Atul Gawande writes that the Army eventually “came up with an ingeniously simple approach: they created a pilot’s checklist, with step-by-step checks for takeoff, flight, landing, and taxiing.”
“With the checklist in hand, the pilots went on to fly the Model 299 a total of 1.8 million miles without one accident,” according to Gawande. The Army eventually ordered thousands of the aircraft, which became known as the B-17.
Gawande’s December 2007 story is a paean to the checklist, one of the simplest and most effective error-reduction tools. Checklists have been proven to work for pilots, doctors, nurses, and even people working at a nuclear power stations. For example, the use of a World Health Organization surgical safety checklist helped reduce inpatient deaths following operations by 40 percent, according to a studyNew England Journal of Medicine. published in the
Checklists also work for journalists. We just don’t use them …
From my January 30th column:
Homegrown Errorists
The package arrived two weeks ago, a bulging manila envelope with a return address in Decatur, Illinois. Inside was a mass of paper with a polite letter placed on top.
“Dear Mr. Silverman,” it began, “you have published a book on errors found in journalism and have a website devoted to the subject.” The writer, Robert S. Reed, continued on for two pages:As a subscriber to the Herald & Review in Decatur Illinois, I have seen hundreds of errors in newspaper articles in addition to errors in the photo captions and the headlines/sub-headings. Most are misspelled words, missing words, extra words, wrong verb tenses, and, in some cases, factual inaccuracies.
Two of the articles from 2008 are attached to illustrate my point … I am also attaching 82 photo captions that appeared in the Decatur Herald & Review in 2008. All contain errors of one type or another. The corrections are indicated in ink. Also enclosed are 35 copies of headlines and sub-headings.
The more than 100 clippings were roughly an inch thick, and Reed was as good as his word. Each page correctly noted a copy editing or factual error from the paper. Red ink was everywhere, and in all the right places. The collection represented hours of work, not to mention the time spent photocopying them for delivery to me.
Some may wonder why anyone would choose to dedicate this amount of time to cataloging the errors in their local paper. But it’s no surprise to me at all. I’ve seen it before. (Plus, I’ve dedicated the last four years to reading hundreds of thousands of corrections and errors. I’m in no position to judge.) …
